NYC Marathon Finisher Jacket 2026

Last Updated: [DATE] At Jacketers, we are committed to providing a reliable, transparent, and convenient shipping experience for customers worldwide. This Shipping Policy explains our order processing times, production timelines, shipping estimates, delivery expectations, and important information regarding international orders. Jacketers operates as an online-only outerwear brand. We do not currently operate physical retail stores or outlets. All products are available for purchase exclusively through our official website, where customers can browse products, place orders, and receive customer support. 1. Worldwide Shipping Jacketers ships products to customers worldwide through trusted shipping partners. All orders are processed after successful payment confirmation and completion of our production process. Estimated delivery time includes: Production and processing time Shipping transit time The delivery timeframe begins after your order has been successfully placed and payment has been confirmed. 2. Order Processing and Production Time At Jacketers, many of our outerwear products require careful preparation, production, and quality checks before shipment. Our production and processing timeframe is: 15–18 business days Business days are: Monday through Friday Saturdays, Sundays, and public holidays are not counted as business days. The production period begins after: Payment has been successfully received. Order details have been confirmed. Any required order verification has been completed. During this period, your product is prepared, inspected, and made ready for shipment. Production time may vary slightly depending on product type, materials, order volume, or seasonal demand. 3. Shipping Transit Time After your order has completed production and has been shipped, the estimated shipping transit time is: 3–5 business days Transit time refers to the time required for your package to travel from the shipping facility to your delivery address. Delivery times may vary depending on: Destination country Shipping carrier performance Customs clearance procedures Local delivery conditions Weather conditions Public holidays Other circumstances outside our control 4. Estimated Total Delivery Time The estimated total delivery timeframe is: 18–23 business days This includes: Production and processing: 15–18 business days Shipping transit: 3–5 business days Please note that these timeframes are estimates and actual delivery times may vary depending on your location and circumstances outside our reasonable control. 5. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available. Please allow some time for tracking information to become active after shipment. For some orders, tracking updates may take additional time while the package moves between shipping facilities or during customs processing. 6. Shipping Address Information Customers are responsible for providing accurate and complete shipping information during checkout. Please ensure that your: Full name Shipping address Postal code Phone number Email address are correct before completing your purchase. Jacketers is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer. If you need to update your shipping information, please contact us as soon as possible. Once an order has entered production or has been shipped, changes may not be possible. 7. Customs, Duties, and Import Fees Jacketers serves customers worldwide. Depending on your destination country, your order may be subject to: Import duties Customs fees Local taxes Government charges These charges are determined by customs authorities and regulations in your country. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated. Jacketers does not control customs decisions, clearance procedures, or delays caused by government authorities. 8. Shipping Delays While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control. Possible delays may include: Customs clearance delays Shipping carrier delays Severe weather conditions Public holidays Incorrect shipping information Transportation disruptions Unexpected operational issues We appreciate your understanding and patience in such situations. 9. Delivery Attempts and Carrier Instructions Customers are responsible for ensuring that the shipping address provided is accessible and that delivery arrangements can be completed. If a carrier attempts delivery and is unable to complete it, customers should follow the instructions provided by the shipping carrier. Jacketers is not responsible for packages delayed or returned due to customer unavailability, incorrect address information, or failure to respond to carrier notifications. 10. Multiple Item Orders In some cases, orders containing multiple products may be shipped in separate packages. If your order is shipped separately, you will receive tracking information for each shipment when available. 11. Restricted Addresses Customers should provide a complete physical delivery address during checkout. Certain restricted addresses, including some PO Boxes or locations with limited carrier access, may not be eligible for delivery. If a delivery issue occurs due to address restrictions, our customer support team will work with the customer to find an appropriate solution. 12. Order Changes and Cancellations If you need to make changes to your order, please contact us as soon as possible. Once an order has entered production or has been shipped, modifications or cancellations may not be possible. Please review our Cancellation Policy and Return & Refund Policy for additional information. 13. Contact Us If you have any questions regarding shipping, delivery, or your order, please contact us: Jacketers Company Name: [COMPANY NAME] Address: [ADDRESS] Email: info@jacketers.com Phone: [PHONE NUMBER]

Last Updated: [DATE] At Jacketers, we want our customers to have a confident and transparent shopping experience. This policy explains our return, refund, cancellation, and exchange procedures for orders placed through our official website. Jacketers operates as an online-only outerwear brand. We do not currently operate physical retail stores or outlets. All products are available for purchase exclusively through our official website, where customers can browse products, place orders, and receive customer support. Please review this policy carefully before placing your order. 1. Return Policy We accept eligible returns within: 30 days from the date your order is delivered. To be eligible for a return, the item must meet the following conditions: The product must be new and unused. The product must be unworn, unwashed, and free from any signs of use. The product must be returned in its original packaging. All original tags, accessories, and included items must be intact. The item must be in the same condition as received. Returns that do not meet these requirements may not be accepted. 2. Items Not Eligible for Return Returns may not be accepted for: Items that have been worn, washed, altered, or damaged after delivery. Products returned without original packaging. Items showing signs of use or customer-caused damage. Returns requested after the 30-day return period. 3. Return Process To request a return, please contact our customer support team with: Order number Customer name Reason for return Photos of the product (if applicable) Email: info@jacketers.com Our team will review your request and provide further instructions if your return is approved. Please do not send any product back before receiving return instructions from Jacketers. 4. Return Shipping Responsibility For standard returns, customers are responsible for return shipping costs. Customers should use a reliable shipping service with tracking information, as Jacketers is not responsible for return packages lost during transit. 5. Defective, Damaged, or Incorrect Items If you receive: A defective product A damaged item The wrong product please contact us within 7 days of delivery. Jacketers will review the issue and, if approved, we will cover the return shipping cost and provide an appropriate resolution. To help us resolve the issue quickly, customers may be required to provide: Order number Photos or videos showing the issue Additional details about the problem 6. Refund Policy Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved: Refunds will be issued to the original payment method used during purchase. Refund processing will begin after approval. Your bank or payment provider may require additional time to reflect the refund in your account. Refund processing times may vary depending on your payment provider and financial institution. 7. Cancellation Policy We understand that circumstances may change after placing an order. Cancellation Within 24 Hours Orders canceled within 24 hours of purchase are eligible for a full refund. Cancellation After 24 Hours After 24 hours, your order may have already entered the production preparation stage. If production has started, cancellation requests may still be reviewed; however, a partial refund may be issued. The deduction may be up to 35% of the order value, depending on: Current production stage Materials already prepared Manufacturing costs incurred The applicable deduction will be determined based on the production status of the order at the time of cancellation. Once an order has been completed or shipped, it cannot be canceled. 8. Exchange Policy Currently, Jacketers does not offer product exchanges. If you receive a defective, damaged, or incorrect item, please contact our customer support team, and we will review your case and provide an appropriate solution. 9. International Orders Jacketers serves customers worldwide. For international orders: Return procedures remain subject to this policy. Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect. Customs duties, import taxes, or fees paid during delivery may not be refundable unless required by applicable laws. Customers should check their local regulations regarding consumer rights before placing an order. 10. Order Modifications If you need to make changes to your order, please contact us as soon as possible. Changes such as: Shipping address updates Product details Size requests may only be possible before production begins. Once production or shipment has started, changes may not be possible. 11. Contact Us If you have any questions regarding returns, refunds, cancellations, or product issues, please contact us: Jacketers Company Name: [COMPANY NAME] Address: [ADDRESS] Email: info@jacketers.com Phone: [PHONE NUMBER]